Aelvra Return & Refund Policy

Effective Date: September 6, 2026

Thank you for shopping with Aelvra. We want you to be satisfied with your purchase. Please read our return and refund policy carefully before making a purchase.

Eligibility

To be eligible for a return, the following conditions must be met:

• The item must be completely unopened, unused, and in its original sealed packaging.
• The return request must be submitted within 14 days of the delivery date.
• Proof of purchase (order confirmation or receipt) is required.

Items that have been opened, used, altered, or damaged by the customer are not eligible for return or refund under any circumstances.

How to Request a Return

To initiate a return, contact our support team at aelvraco@outlook.com within the 14-day return window. Please include your order number and reason for return. Our team will respond within 1 to 5 business days with return instructions.

Do not send items back without prior authorization. Unauthorized returns will not be processed.

Return Shipping

The customer is responsible for all return shipping costs. We recommend using a trackable shipping method, as we are not responsible for items lost or damaged in transit back to us.

Refund Processing

Once we receive and inspect your return, we will notify you by email regarding the approval or rejection of your refund. Approved refunds will be issued to the original payment method within 5 to 10 business days. Please note that your bank or payment provider may require additional time to process the refund to your account.

Non-Returnable Items

The following are not eligible for return or refund:

• Opened or used products.
• Items returned after the 14-day return window.
• Items not in their original sealed packaging.
• Gift cards or promotional items.

Damaged or Defective Items

If you receive a damaged or defective item, contact us at aelvraco@outlook.com within 48 hours of delivery with photos of the damage. We will arrange a replacement or refund at no additional cost to you.

Lost or Stolen Packages

Aelvra is not responsible for packages marked as delivered by the carrier. If your tracking shows delivery but you have not received your order, please contact the carrier directly. We recommend contacting your local post office or filing a claim with the shipping carrier.

Order Processing & Delivery

Orders are processed within 1 to 5 business days. Estimated delivery time is 7 to 12 business days depending on your location. Delivery times are estimates and are not guaranteed.

Contact Us

For any questions regarding this policy, reach us at:

Email: aelvraco@outlook.com

Governing Law

This policy is governed by the laws of the State of New York. Any disputes arising from this policy shall be resolved in the courts of the State of New York.

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Aelvra reserves the right to update or modify this policy at any time without prior notice. Please review this policy periodically for changes.